Frequently Asked Questions

Do I have to load new releases if my system is running fine?
Who do I contact if I need to order more keys?
We are getting a new computer. What do I need to do to move my Central Controller software over to it?
My extended maintenance agreement is ending. Who should I contact to renew it?
If I think that there is something wrong with my fuel management system but I don't have an Equipment Maintenance Agreement, how do I get help?
I am interested in becoming a dealer to sell and service Trak's Fuel Management Systems. Who do I need to contact?
Our office is in Oregon. If I need onsite support, do I have to wait until someone comes from Florida?
The person who was responsible for our fuel management system left a few months ago and no one here knows how to run reports or add new vehicles. What is the most cost-effective and quickest way for us to get some training?
We've had our Trak fuel management system for about 15 years. Even though it still works well, we've been talking about upgrading to a new system. How long does Trak support the older systems that are still in use?
I like the Bi-Lingual option on your SentryGOLD Fuel Management System. How would that work?