Trak produces releases that contain options that have been requested by other customers and makes them available to all of our customers. If the new option is not something your organization will use, the new release will not benefit your company.
If you have a question about a new release, please contact Trak’s customer service department. Always consult Trak’s customer service department prior to installing any new release.
Trak’s customer service technician may ask you to send Trak a backup of your system to keep on file just in case something were to happen. The backup would then be available to restore your data.
Marc’s phone number is 850-878-4585 ext. 314 or email firstname.lastname@example.org
If you contact sales they will be more than happy to discuss how you can become a dealer and what benefits are available to you.
Please contact them at 850-878-4585 ext. 303 or email email@example.com
In order to provide you with the high level of service we demand, we would use one of our capable dealers in your local area.
If it is after hours, we also have 24 / 7 hotline support available. Call our regular number; 850-878-4585, follow the prompts and select “6.” This will connect you with our on-call technician.
We also recommend that customers in situations like yours, call and schedule a class to go through the administrative processes of the system. It is a good idea to have for more than one person from your company attend the class.
Contact customer service at 850-878-4585 ext. 310 or email them at firstname.lastname@example.org to schedule your class.
As far as Trak’s support your 15-year-old system. We continue to support all of our equipment that is still in use. We have been in business since 1981, and our policy has always been to provide support for all of our products that are being used. We will continue following that policy.
From that point on, the audio and video instructions will be in that language until that driver is fueling and the screen returns to the welcome screen.