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Once hardware has been installed and checked out and all training performed, Trak Engineering, Inc. will provide all new installed systems with a One-year warranty that includes parts and service. This service will also include all software updates and related hardware updates as necessary for continued proper operation of the system. Technical support is available Monday- Friday from 8:00 AM to 6:00 PM EST, excluding recognized holidays. Trak also provides 24 hours a day, 7 days a week emergency response phone support. Response time for technical problems called in during normal business hours will receive a call back within 1 hour. Response time for call back through our 24/ 7 support is guaranteed within 1 hour. Each Trak customer is assigned a system number upon
receipt of contract or purchase order. At this time a customer database
is established which is used to keep track of all hardware and software
delivered to that customer including revisions and upgrades. Should a
change to the hardware or software be made the change is noted in the
database. Scheduling, implementation, and testing are coordinated at a
time convenient for both parties. |
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