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Trak Engineering has over 20 Field
Service Technician with a fully equipped van to service the customer's
equipment. Trak's team of factory-trained technicians is located throughout
the U.S. and readily available to serve you. Our Field Service Manager,
located at the Trak Headquarters, is in daily contact with all of
the Field Service Technicians. Each Field Service Technician is equipped
with a cell phone and laptop computer as well. |
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Typical service call procedure:
Once a service call has been logged, through our customer support
group, requiring the need of a technician, the Field Service Manager
dispatches the Field Service Technician. Each call is personally monitored
to see that the project is competed in a timely manner and to the
customer's satisfaction.
Each van contains all the tools and Trak
spare parts equipment need to ensure your system new installation
or repaired is performed quickly.
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