Included in the pricing for the new system, for the first 12 months, the system is completely under warranty - this includes all hardware, software, 24/7 phone support and onsite service. This second year extended agreement is offered after the current warranty expires. The pricing below is for one (1) year of coverage. Two options for EMA coverage are listed below: OPTION 1: Parts Only EMA 1. Hardware: all Trak supplied hardware which includes all parts at the fuel site, the communication wiring (or wireless devices), communication devices. 2. Software: software for Sentry & Central Controller-WinCC. Includes updates & warranty on defects. 3. Technical Support: 24 hours a day and 7 days a week unlimited telephone support, Trak will be available by phone for any question that may arise. This includes general 'how to' questions and specific detail questions. 4. Discount on Additional Products Ordered: from 10% to 30% off our list prices for any products Trak offers. OPTION 2: Parts & Service EMA - "Bumper-to-Bumper" 1. Onsite Service: factory trained personnel will perform the service & maintenance on all Trak equipment. 2. Hardware: all Trak supplied hardware which includes all parts at the fuel site, the communication wiring (or wireless devices), communication devices. 3. Software: software for Sentry & Central Controller-WinCC. Includes updates & warranty on defects. 4. Technical Support: 24 hours a day and 7 days a week unlimited telephone support, Trak will be available by phone for any question that may arise. This includes general 'how to' questions and specific detail questions. 5. Discount on Additional Products Ordered: from 10% to 30% off our list prices for any products Trak offers. |
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